Frequently Asked Questions
Everything you need to know about shopping with Power Probe
What is the typical shipping time for my order?
Standard shipping usually takes 3-5 business days within the continental United States. International shipping can take between 7-14 business days depending on the destination and customs processing.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our specific garment measurements, as sizing can vary between different cuts and styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Power Probe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Power Probe garments?
To maintain the quality of your apparel, we recommend washing items inside out in cold water and hanging them to air dry. Specific care instructions are also printed on the internal care label of every garment.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.